Shipping Service
US domestic orders are shipped via USPS with an estimated arrival time of 3 to 7 business days. International orders are shipped either DHL or UPS with an estimated arrival time of 7 to 21 business days, depending on the destination. Please allow 1 to 2 days for processing orders. (Please allow for extra time during sales and holidays.)
First Pair Guarantee
If you find that SHEATH is not right for you, or if you think one of our other styles would suit you better, we will either refund or replace your first pair without question within the first 30 days of receiving them. Refunds will not include shipping charges. We recommend only ordering a single pair for your first time trying our products to see if SHEATH is right for you.
Returns/Exchanges
We have a strict return policy in place for the health and safety of everyone. In order for an item to qualify for return or exchange, it must be: unopened, unworn and in the original condition it was received.
ALL ORDERS PURCHASED WITH A GIFT CARD ARE FINAL
ALL ORDERS PURCHASED USING THE BUILD-A-PACK DISCOUNT ARE FINAL
Free Shipping
Shipping is free for all US orders over $100 USD. All other worldwide shipping is free for orders over $250 USD.
*Due to the ongoing Canada Post strike, we are unable to provide free shipping to Canada. We have paid DHL and UPS options available*
Returns/Refunds On Orders That Qualify For Free Shipping
If your order qualified for free shipping and you have tried a single pair from your order and have decided to return the remaining unopened items for a refund, we will refund the amount paid in full minus the cost of return shipping once the unopened items have been received and inspected. Return shipping rates will be determined by location.
Returns/Refunds On International Orders
If your order was shipped abroad and you have tried a single pair from your order and have decided to return the remaining unopened items for a refund, we will refund you the amount paid in full minus the cost of return international shipping once the unopened items have been received and inspected. Return shipping rates will be determined by location.
Defective or Damaged Items
SHEATH stands behind the quality of our products and their performance 100%. We offer a 2-Year Manufacturer Warranty to cover any defect in fabric, construction, finish or workmanship (this does not include stains from regular use or incidental damage i.e. cigarette burns). In the event of a confirmed defect, we will gladly ship out the replacement piece at our cost. Please send a photo of the affected area and description to contact@sheathunderwear.com. Only the defective item(s) of the order will be replaced.
